The Sharehub Owner Guarantee provides added protection for your items when rented through Sharehub. If your home and contents insurance doesn’t cover rentals, the guarantee steps in to protect your item if it’s damaged or lost during a rental. It covers up to $3,000 for repairs or replacements, making it particularly valuable for medium value or sensitive items. A $500 excess applies to claims, and for items valued at $500 or less, we recommend setting a security deposit when adding your listing for extra peace of mind.
Opting into the Owner Guarantee incurs a 5% fee on your total rental earnings. This fee ensures that, in the event of a claim, we’ll manage the process smoothly for you, from collecting the necessary information to resolving any issues quickly and efficiently.
Need extra protection for high value items?
For items valued over $3,000, you may consider arranging third-party insurance before renting through Sharehub for added peace of mind. Contact our insurance partners at Sharehub@affiliated.nz to set up the additional coverage, ensuring your high value items are fully protected. Insurance must be in place before renting your item to be fully covered. Alternatively, you can contact your own insurance provider to arrange coverage.
What are the criteria for Sharehub’s Owner Guarantee?
Before the rental
- Take timestamped photos or videos of your item within 24 hours before the rental to show its condition. For items with moving parts or electronics, take a video showing they work (e.g., a drone flying). Use your smartphone's camera or a timestamp app if needed.
- If an item isn’t returned, you’ll need proof of purchase (receipt, screenshot, or bank transaction).
- Make sure all items you're renting out are listed on Sharehub. Anything not listed isn’t covered by Sharehub’s Owner Guarantee.
During the handover
- Request the renter's unique verification code to confirm their account. For added security, you can also request the renter to provide proof of ID at the time of pickup.
After the rental
- When the item is returned, check it’s in working order immediately. If there’s damage, take photos/videos and report it through contact us page within 24 hours.
This ensures you're fully covered by Sharehub Owner Guarantee.
What does the Owner Guarantee cover?
- Damaged Items:If your item is damaged during a rental, Sharehub will cover the cost of repair or replacement. To make a claim, you’ll need to provide a receipt or proof of purchase, along with the item’s listed value, to ensure the claim can be processed accurately.
- Lost Items: If the item is not returned, Sharehub will compensate you based on the proof of purchase and the item’s market value, as indicated when listing it.
What Isn’t covered?
- Wear and Tear: The guarantee does not cover normal wear and tear from regular use.
- Intentional Damage: If the renter intentionally damages the item, it is not covered by the Sharehub Owner Guarantee. In such cases, the renter is held responsible for the full cost of repair or replacement. Owners should contact Sharehub to initiate a claims process, and the renter may be required to pay for damages directly through a resolution process.
- Items Not Listed Accurately: If the item’s listing description or photos were not accurate, the guarantee may not apply.
Do I need existing Insurance?
No, you don’t need to have existing insurance to use the Sharehub Owner Guarantee. However, if you do have home and contents, personal, or business insurance, you’ll need to make any claims through that first. Sharehub’s Owner Guarantee provides secondary protection, which means it only comes into effect once any other insurance has been used.
For full details, including specific criteria and legal aspects, please refer to our Terms of Service.
