Yes, renters are covered for certain situations when using Sharehub. Our goal is to ensure a smooth and safe rental experience for everyone involved. Here’s what renters are covered for:
1. Payment Protection: Your payment is securely handled through our payment provider, Stripe ensuring that your transaction is safe from start to finish.
2. Accurate Listings: Suppliers must describe and photograph their items accurately. If an item doesn’t match its listing, tell us and we’ll follow it up.
3. Support in Case of Issues: If there’s a problem with the item you’ve rented, or if you believe the item wasn’t as described, our support team will work with you to resolve the issue fairly.
4. Cancellation Flexibility: Renters are covered under Sharehub’s cancellation policy. Cancellations made 24 hours or more before the rental start time receive a full refund. Bookings can’t be cancelled for a refund within 24 hours of the start time.
For more information on what is covered, please refer to our Terms of Service.